Supervisor / Manager Resumes in US-Ohio-Columbus/Zanesville: Gina

Supervisor / Manager Resume

Contact Candidate

Name:

Gina

Location:

US-Ohio-Columbus/Zanesville

Experience:

Most Recent Job Title:

Supervisor / Manager

Objective:

To obtain a position in the Business field with the opportunity to utilize my leadership and management skills through interaction with people and to also have the opportunity to learn and grow within the organization.

Resume Text:

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SUMMARY OF QUALIFICATIONS

A Professional Manager with advanced Supervisory, Training, Interviewing and Customer Service Skills

Duties have included: Managing an office staff of 23+ people, processing accounts payable, creating and maintaining spreadsheets, processing payroll, negotiating contracts, balancing cash reimbursements, petty cash, payroll and opening credit accounts, writing checks, and balancing company checkbook, Implementing new procedures as well as responsible for ordering products and parts.

Other duties have included: Lead interviewer for new hires, Revised office organization patterns for increased efficiency, attended meetings to coordinate hiring strategies, recorded all telephone job line messages, reviewed applications, conducted telephone and personal interviews, conducted new hire competency testing, assisted new hires with local and federal tax form completion, conducted drug testing, provided new employee seminars and workplace introductions, supervised customer service staff including: Monitoring and critiquing staff interactions with customers, training new employees in customer service skills, telephone etiquette, and the use of corporate software, troubleshooting and resolving customer complaints while interacting with customers as needed.

Additional skills include: Loan Counseling, Collections, Secretary and Customer Service - Responsible for following Fanny Mae, Freddie Mac, VA, and FHA guidelines when referring Mortgages to the Foreclosure Review Board and interacted with management to set new policies, to increase productivity and decrease cost. Trained new employees in collections procedures, corporate software and skip tracing procedures, prepared materials for legal action against delinquent clients, costing out sales deals, accounting of salesperson’s pay, and the ranking among the sales team, typed letters, planned company functions and special projects, as well as perform miscellaneous office functions. Handled large amounts of money, balanced saving books, handled utility payments, loan payments, processed the ATM machine totals. Processed Lock Box accounts, opened mail and processed deposits for large companies.

EMPLOYMENT HISTORY

5/08 – 6/09 Chase Works Temp SID# U642007 Columbus, OH

HAD Supervisor/ Post Closing

2/06 - 11/06 Koorsen Fire and Security Columbus, OH

Office Manager

9/94 - 2/06 JC Penney Company Columbus, OH

Supervisor/Trainer/Interviewer/CSR

EDUCATION

Attending Columbus State Community College Columbus, OH

Associate of Applied Science

Major - Business Management

Classes include: Managing Interpersonal Skills, Psychology, Computer Lit, Computer Networking, Computer Program Design/Development and several Accounting classes

Anticipated Graduation - 2008

Diploma Bishop Ready High School Columbus,

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