Management Resumes in US-New York: Karrine

Management Resume

Contact Candidate

Name:

Karrine

Location:

US-New York

Experience:

Most Recent Job Title:

Management

Objective:

Resume Text:

.....Begin Resume Preview.....

DIRECTOR OF MEMBERSHIP AND MARKETING

Highly-organized, well-experienced and goal-oriented professional with proven record of success in organizing management workflow, sales and marketing, customer service and teaching; seeking a challenging and rewarding career that would utilize acquired knowledge and skills to achieve career growth potential and advancement. Enthusiastic and passionate in helping troubled youth. Accustomed to establishing effective and productive working relationships, as well as in performing customer needs assessments and analyzing processes and procedures. Articulate communicator with excellent interpersonal, management/leadership, communication and people skills, with proven ability to communicate with people at all levels. Computer proficiency in Microsoft Word, Excel, and PowerPoint.

AREAS OF EXPERTISE

- Organizational Development/Leadership Skills

- Team-Building and Personnel Development

- Problem Solving and Crisis Management

- Customer Service and Satisfaction

- General and Office Management

- Strategic Marketing and Business Growth

PROFESSIONAL EXPERIENCE

MANAGEMENT AND SALES

- Skillfully managed the entire retail programs and held responsible for various duties such as researching projects; planning, organizing and monitoring progress to meet retail marketing objectives; and ensuring profitability.

- Established and maintained positive relationships; ensured proper coordination of activities with other functional areas and government agencies to provide technical advice to managers; and maintained contact with contractors, vendors, and the general public.

- Oversaw the auditing procedures of retail lobbies to ensure enticing appearance and proper use of advertising displays.

- Utilized classroom training, teleconferences, and web-conferences skills and knowledge in administering the entire district retail programs for the local post offices.

- Served as key point of contact for 15 to 20 large to medium size businesses, providing consultation for mailing requirements.

- Prospected sales leads to gain new customers and increase revenue for the organization.

- Facilitated demonstrations through postal service website, set up client’s database, and recommended appropriate software to use for client’s label printing.

- Administered various duties such as managing customer sales transactions, promoting products and services, and resolving customer complaints.

TEACHING AND TRAINING

- Led and facilitated weekly training courses (40 hours) for new Sales and Service Associates, and maintained positive working relationships.

- Implemented effective training methodologies (text book, computers, and mock role play) to field employees, managers, supervisors, and postmasters on new headquarters implemented programs.

- Managed and organized training schedules and developed learning material for various programs.

- Motivated and assisted employees with language barriers and lack of self-confidence issues.

ADMINISTRATION

- Organized work schedule for 50 employees, as well as directed and monitored staffs’ daily work assignments.

- Enforced discipline and communicated with union representatives to settle employee grievances.

- Conducted investigation and documented mail carriers automobile accidents.

- Monitored and managed employee’s attendance.

- Successfully tracked approximately $2K office stamp stock inventory, as well as completed monthly cash audits of 10 employees.

- Managed various duties such as client’s correspondence and customer service, and monitored workload volume for 27 carriers.

- Prioritized regular service communication/meeting with staff to increase productivity and improve safety.

CUSTOMER SERVICE

- Provided resolution to clients’ mailing concerns through presentations to demonstrate which products and services would best meet their needs.

- Employed outstanding customer service skills to ensure customer satisfaction.

- Ensured 100% client satisfaction by promoting great teamwork, extra care and concern to client needs.

CAREER HISTORY

SUPERVISOR CUSTOMER SERVICE - UNITED STATES POSTAL SERVICE, Little Falls, NJ Sep 2007-Present

RETAIL SPECIALIST - UNITED STATES POSTAL SERVICE, Newark, NJ Feb 2006-Sep 2007

ACCOUNT REPRESENTATIVE - UNITED STATES POSTAL SERVICE, White Plains, NJ Jul 2005-Feb 2006

CLASSROOM FACILITATOR - UNITED STATES POSTAL SERVICE, Parsippany, NJ Sep 1997-May 2004

SALE AND SERVICE ASSOCIATE - UNITED STATES POSTAL SERVICE, Ridgefield Park, NJ Aug 1994-Jul 2005

EDUCATION

MASTER OF BUSINESS MANAGEMENT

Keller Graduate School, New York, NY: 2005

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

Benedict College, Columbia, SC: 1991

AWARD AND RECOGNITION

Special Achievement Award

Incentive Award

Certificate of Retail Excellence

ACTIVITY

Volunteer for Big Brother Big Sister of Newark, NJ

Volunteer for A-Club1 of Queens, NY

A job posting is required to veiw full resumes.
Click here to post a job now.

LUCKYDOGJOBS

Value, Talent, Results