IT Desktop Support/ Project Management Resumes in US-New York-New York City: Philip

IT Desktop Support/ Project Management Resume

Contact Candidate

Name:

Philip

Location:

US-New York-New York City

Experience:

Most Recent Job Title:

IT Desktop Support/ Project Management

Objective:

Dear Madame or Sir\\r\\nIf your organization is seeking a skilled and experienced Senior Technical Support Systems Integrator/ Project Manager, I would appreciate the opportunity to discuss your needs and objectives with you. The accomplishments noted within the accompanying resume will illustrate the value and vision that I can bring to your team.\\r\\nFor the last 10 years, I have led various project implementations and Integrations with MS Products, and various over the counter and custom applications (Including MS SharePoint, MS Communicator, and IBM Lotus Notes). I’ve provided Customer Relationship Management, Client Technical Support and Data Warehousing solutions to Citi Bank and CSFB environments. I have demonstrated success in managing these full project lifecycles, which have resulted in multi-million dollar savings for those companies. I possess a deep understanding of how to utilize the integration of technology and support methods in order to deliver enterprise solutions that meet requirements of business.\\r\\nMy expertise includes strong hands-on technical support skills with Integration, Implementation, and System Support applications. I am highly skilled in Market data application support, MS Windows platform support, object oriented analysis/design, data modeling, client/server applications development/support and data warehousing/knowledge management. Furthermore, I have proven the ability to manage large scale projects and support teams, consistently delivering these engagements within time and budget constraints. I possess a solid track record for leading and motivating technical professionals in order to achieve high levels of performance. These trends I, intend to continue long into the future.\\r\\nIn review of your company’s objectives and possible openings, I believe that my experience is in perfect line with your current needs. If your firm is looking for a dependable, results-oriented professional with a solid performance track, I would be interested in speaking with you to discuss the value that my strengths and experience can bring to your search. I can be reached in confidence at the above telephone numbers and look forward to hearing from you.\\r\\nSincerely yours,\\r\\nPhilip Harris\\r\\n

Resume Text:

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SUMMARY\\r\\n• IT Trade floor and Non-Trade floor support engineer /Project Management with hands-on experience in the IT field with emphasis on designing and deploying large and small trade floor support system upgrades, migrations & rollouts with Internet/Intranet Infrastructures, Telco Circuits as well as Microsoft platforms. \\r\\n• Skilled Network Project Management/Administration, design, implementation, support & maintaining Trading Floor/users on Windows servers/workstations, SharePoint MOSS, Blackberry’s, MS Exchange, Citrix Metaframe PS3/PS4 Xen, & Active Directory. \\r\\n• Major accomplishments include migration/move/integration/implementation for 2000 CSFB/DLJ merger {Trading Floor} clients; design of new NYSE Trading environment & management of Desktop Trade Floor Support team with primary support of market data applications (Bloomberg, Reuters, ADP, and trade suite) at the NYSE. \\r\\n• Skilled as liaison between IT departments and senior level Managing Directors/Vice Chairman’s\\r\\n\\r\\nTECHNICAL SUMMARY\\r\\nSoftware: Active Directory, Windows XP, Vista, Windows Server/Advanced Server 2003, MS SharePoint, Bloomberg, Royal Blue Fidessa, BRASS, ADP, Reuters, Reuters 3000 Xtra, NASDAQ, Alerts and Trade Suite, FIX protocol, Market Data Applications, Altiris, Unix/Linux/Red Hat, Remedy Helpdesk tracking/ticketing tool ver. 5.01, Windows NT Server/Workstation 3.51/4.0, MS Exchange 5.5 & 2003, Citrix Metaframe PS3, Windows Load Balancing, MS Cluster, MS Terminal Server, Patch Cable Management software, SMS Installer, TCP/IP, SNMP, WINS, DNS, DHCP, DDNS, FTP/SFTP, VoIP, MOM, SMS, HTML, Veritas Net Backup/Management systems, Compaq Smart Start, HP Navigator, Compaq Insight Manager, Visio, Enterprise Administrator, MS Terminal Server, DAMEware, Norton Ghost, Lotus Notes, Remedy, and Blackberry 4.0 Core Applications.\\r\\nHardware: HP-Compaq Servers, Compaq/HP/IBM/DELL Laptops and PC’s, Cisco Routers/Switches, Compaq iPAQ handhelds (PDA’s), SIAC Wireless LAN/WAN and handheld Devices, Ethernet Switches/Hubs, Linksys -Cisco Routers, PBX’s, PCMCIA cards (technology) Wi-Fi routers and wireless NIC’s, Ethernet cards, and All Blackberry/iPAQ models and units. Telco cabling schemes, data center cable wiring layout and D-mark T1/T3 platforms.\\r\\nMac: Mac OS 10.3 Panther leopard & Classic, Hardware maintenance, System level problem solving, System back up & System Recovery, Setting Root Access Privileges, Networking Access, Wireless Networking, Entourage Email client configuration, Installing Mac vendor proprietary software , Safari Plug-ins, Mozilla, Set up AD account for Mac domain Configuration. \\r\\n\\r\\nPROFFESIONAL EXPERIENCE\\r\\nNewedge Group 1/2009 – 5/2009\\r\\nAD Migration/ Systems Support Consultant \\r\\n Worked on AD migration using ADMT tool for over 3000 users at multiple locations, with very hands-on support of traders and non-traders on Windows 2000, XP, and Vista workstations.\\r\\n Profile/GPO migration and supported with VB Scripting, Batch automation, Market Data application support, MS Office Suite and Web Application engineering and troubleshooting.\\r\\n Departments included all trade floor desks, operations and brokerage groups, as well as back office departments.\\r\\n Performed support for “Next Day” and second/third level issues related and non-related to AD migration for trading and non-trading departments.\\r\\n Additionally to my team’s administrative roles, we also provided Day 1 support for users and applications which needed further configuration based upon specific access that may have changed due to re-organization\\r\\n Worked within SharePoint site for centralized data collection for AD migration management, goals, and issue tracking.\\r\\n Trained AD migration team on SharePoint methods data management, project tracking, communications, and project alerts. \\r\\n\\r\\nCITIGROUP 11/2005- 12/2008\\r\\nTrading and Non-Trading System Support\\r\\n Support of departments/groups on upgrading Citigroup desktops to new support/ticketing system and E-Commerce web base ordering system “Marketplace and VirtualTech”, including SharePoint usage for support groups rollouts and implementation.\\r\\n Worked on desktop trading systems including change requests, enhancements, fixes, testing, and administration.\\r\\n Trained staff and business units on support and troubleshooting techniques on MS SharePoint 2003 /2007 MOSS, MS Active Directory, Xen clients, Virtual Tech Suite including MS Communicator and MS Office 2003/2007.\\r\\n Troubleshooting techniques developed for red flag users on MAC and PC workstations for senior management.\\r\\n Worked on VMware pilot /lab environment for possible implementation for future projects and goals.\\r\\n Provide Desktop support for Market Data applications for the Global Equities and Fixed Income trading floors.\\r\\n Resolved Fidessa, BRASS, and Reuters trading systems including change requests, enhancements, fixes, testing, and administration.\\r\\n Designed and implemented team’s Microsoft Office SharePoint Site and Server 2007 lab/Production.\\r\\nCITIGROUP CONTINUED: \\r\\n Worked with Microsoft consultants on expansion and implementation of SharePoint within Citi IT support groups.\\r\\n• Worked with VoIP, SIP, and PRI protocols and applications for multimedia devices at SVP’s and other high level Management at remote off sites and home setup of video/Telecom conferences and internet connectivity solutions.\\r\\n Helped business units and Helpdesk environments manage SharePoint sites as well as cutover dates for full share point access and usage. \\r\\n Designed trouble-shooting techniques for Core suite of applications, Virtual Tech issues, MS Office 2003/2007 and SharePoint 2003/2007.\\r\\n Developed strategies for cutting-over from legacy platforms, GPMS systems to new platform VT Virtual Tech Services.\\r\\n Provide Market Data applications and operating system training and documentation.\\r\\n Implement new management technology on a global basis for trouble shooting Core Applications, Market Data applications, Software/Hardware, and overall network performance.\\r\\n Identified vendor cost cutting initiatives in collaboration with business unit leadership.\\r\\n Support Senior Managing Directors and Heads of trading Desk with all new and existing IT software platforms and hardware devices.\\r\\n Unix server support was need for Virtual Tech which is the primary product used to consolidate all of Citigroup including UK, Asia-Pac and Africa.\\r\\n Trained internal and external staff on use of MS System Support (Active Directory), MS Outlook/MS Office 2003/2007 troubleshooting techniques\\r\\n Led the design and development of a web-based training system for support staff.\\r\\n Spear headed business units and trading environment cutover dates as well as implementation schedules for VT migration and Desktop support projects for Fixed Income, Equities, primarily Derivatives.\\r\\n\\r\\nCREDIT SUISSE FIRST BOSTON 3/2000-11/2005\\r\\nTrade Floor System Support \\r\\n• Consolidated and merge user’s applications and hardware at NYSE trading floor for DLJ / CSFB merger. Worked with teams from SIAC (NY Stock Exchange & American Stock Exchange), and Local 3 union (electrical contractors) Using VPN/Wi-Fi technology for NYSE Traders and Stock Brokers.\\r\\n• Worked on the Global Cash Equity trading floor with 300 users and a five-member team supporting market data, software, hardware, voice systems, and facilities adds, moves and changes.\\r\\n• Supported trading floor with Unix/Sun workstations for market data applications along with Red Hat OS in Lab/Production environments. \\r\\n• Worked with Wi-Fi, VoIP, and DSL platforms for remote users and other high level Management for home setup of laptops/PC’s and hand held devices.\\r\\n• Worked with and managed the Mobile Computing/ Trading floor day-to-day Support Team as well as projects involving Thin Client solutions. Primary mobile devices are Blackberry’s, Laptops, iPAQ’s, using VPN for connectivity.\\r\\n• Designed /led implementation/rollout of VPN clients such as Nokia and Cisco. Using iPass as one of the leading providers of enterprise connectivity and services on Windows XP, 2000, and MS Exchange clients.\\r\\n• Supporting front & back office traders with core suite of applications (MS Office) and managed their remote trading applications over VPN/iPASS platforms.\\r\\n• Worked on application integration/design for merger of DLJ Traders at the NYSE (Order Management System, Wireless handheld using Compaq iPAQ’s and Blackberry’s as wireless device)\\r\\n• Support most clients using broadband solutions to connect to CSFB. In many cases cable modem with CSFB Cisco/Linksys home routers. Wi-Fi routers and NIC’s are also widely used in the Mobile technologies department at CSFB into a VPN.\\r\\n• Coordinated the disaster recovery site build and the development of appropriate readiness procedures.\\r\\n• Support remote locations for Senior Managing Directors and Heads of Trading Desk with their home networks and computer related issues and setups.\\r\\n• Worked on support team on Trade Floor for FIX trading environments with 4.0/4.1 protocols with OMS for DLJ/CSFB Trading Floor.\\r\\n• Integrated 400 DLJ Traders /BackOffice users/departments over to CSFB infrastructure, merging applications & hardware. DLJ environment was Windows 98 /NT merged into using Win 2000/XP/ MS2003.(Multiple locations: NYSE, 11 Madison Ave, and Park Ave buildings)\\r\\n• Develop proposals for business units and end-users software, hardware, and system contracts at a cost-effective and timely manner.\\r\\n• Established improved printing capabilities at NYSE, by upgrading existing print drivers and installing Lexmark Print servers. Also mixed environment with local printing from NT based trading PC\\\\\\\'s.\\r\\n• Worked on support team located on trading floor for quick access to trader’s issues, concerns, and projects for Derivatives and other Trading desk/platforms.\\r\\n\\r\\n\\r\\nCREDIT SUISSE FIRST BOSTON CONTINUED: \\r\\n• Designed new trading environment at EMA for 50 DLJ traders. Managed installation of 12 additional NASDAQ servers, Led rerouting of existing T1\\\\\\\'s from WTC and Princeton NJ DR site back to 2nd floor market data room to facilitate 12 new NASDAQ servers. Developed strong relationship with MCI and NASDAQ. .\\r\\n• Worked on MS Exchange /MS Outlook/ MS Office upgrade for Trade floor clients, MS Office 2000 to MS Office 2003\\r\\n• Citrix servers are the back-end infrastructure and IBM and Compaq are the laptops supported in this environment with Windows 2000, Windows XP Pro, and Market Data applications.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nBARCLAYS CAPITAL 7/1998-3/2000\\r\\nTrade Floor Support\\r\\n• Supported Staff/Helpdesk during an NT rollout and training for Trading Floor and back office\\r\\n• Perform Recruitment and training of new staff members, career and interpersonal development\\r\\n• Trained staff members to interact with clients and their users. Developing skills to seek out new business opportunities while on clients\\\\\\\' sites\\r\\n• Prepare proposals to the business managers with focus upon features, benefits, requirements and technology costs\\r\\n• Evaluate end user requests for hardware/software upgrades and making recommendations to management as to \\\\\\\"true need\\\\\\\", provide alternate (usually cost saving) solutions where feasible\\r\\n• World Bank/IMF project: implemented network off site for 40 senior Board members, during a 5-day IMF Conference. Setup phone system, PC/ laptop networks, market data links & provided virtual 24 hr support.\\r\\n• Responsible for setting up new and existing workstations, troubleshooting network connectivity problems, Market Data applications such as: Bloomberg, ADP, Reuters, Reuters 2000, Alerts and Trade Suite\\r\\n• Senior engineer on implementation plan to rollout Microsoft Exchange project to convert all Lotus Notes users to Microsoft Exchange, along with new desktops. Set policies and procedures and conversion for user’s migration. All users trained on features of Outlook 98 and MS Exchange 5.5\\r\\n\\r\\nEDUCATION\\r\\nJOHN JAY COLLEGE OF CRIMINAL JUSTICE (9/1980 - 6/1985) \\r\\nMajor: Criminal Technology and Justice\\r\\nNo Degree\\r\\n\\r\\n\\r\\nCERTIFICATIONS/TRAINING\\r\\nITIL certification ver.3, Microsoft Windows XP/Vista/2003 Workstations – Server (certification expired), MS SharePoint 2003/2007 (MOSS), Networking Essentials, MS Exchange 5.5/2003, Novell NetWare, Novell SAA, Novell TCP/IP, Citrix Server Presentation (PS3/PS4,Xen)\\r\\n

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