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Robert
US-California
District Manager
--
Retail District Manager
QUALIFICATIONS PROFILE
Accomplished and motivated professional offering high-caliber qualifications developed over 25 years of business management experience in field-based multi-unit retail environments. Strong background in managing all business processes, with broad skills and experience in recruiting and training. Adept at developing and motivating employees, and producing significant increases in sales and profits. Extensive experience in needs analysis and program development, as well as proven executive-level ability to effectively balance multiple objectives and competing priorities.
CAREER WORK PATH
FIELD TRAINING MANAGER - THINGS REMEMBERED, INC. - LOS ANGELES, CA 2001-2009
- Supervised the field implementation of all company training and development initiatives
Key Accomplishments:
- Developed and managed the initial on-boarding and first year training programs for all Regional and District Managers; improved first year sales results of new managers by 29% from 2004 to 2008
- Created and implemented results-based developmental programs for all Regional and District Managers; played an integral role in decreasing turnover by 22% between 2003 and 2008
- Managed the Assistant District Manager and Market Manager development programs, which resulted to eight internal promotions to Regional and District Manager positions from 2004 to 2008
- Recipient of the Human Resources Development Award, recognizing “Outstanding Leadership in Developing the Talents of Others and Helping to Build a Stronger Team for Tomorrow”
REGIONAL SALES MANAGER - THINGS REMEMBERED, INC. - LOS ANGELES, CA 1998-2001
- Supervised all aspects of sales and profit management in a mall-based/specialty retail environment; managed mall-relations, business development, staffing and training, store operations, merchandising and inventory control
Key Accomplishments:
- Effectively managed 19 stores with a total of $7.6M in sales
- Recognized as among the top 10% of Regional Sales Managers in Sales-to-Goal for 1998, 2000, and 2001; acknowledged as a two-year Sales and Profit Achiever for 1998 and 1999
- Developed three Regional Sales Managers from store managers within market
- Managed open markets on the West Coast during Regional Sales Manager transitions
SENIOR REGIONAL SALES MANAGER / REGIONAL SALES MANAGER - COLE GIFT CENTERS, INC. - LOS ANGELES, CA 1992-1998
- Supervised all aspects of sales and profit management in a host-store/licensed-business environment; managed host- and vendor-relations, business development, staffing and training, store operations, merchandising and inventory control
Key Accomplishments:
- Effectively managed 22 stores with a total of $4.3 M in sales
- Recognized as Regional Sales Manager of the Year for 1994; acknowledged as among the top 20% of Regional Sales Managers for 1993, 1995 and 1997
- Managed one Regional Sales Manager and two Regional Sales Supervisors accountable for 37 stores totaling $6.2 M in sales throughout California, Oregon, Nevada, Idaho and Washington
- Directed all field training and development programs for the western half of the United States
EARLIER CAREER
DISTRICT MANAGER - COLE KEY CORPORATION - LOS ANGELES, CA 1987-1992
NATIONAL SALES MANAGER - ROMAN COMPANY / IMPRESSIONS DIVISION - SAINT LOUIS, MO 1985-1986
ZONE MANAGER / AREA SUPERVISOR / STORE MANAGER / SALES ASSOCIATE
COLE NATIONAL CORPORATION / LEASED KEY DIVISION - SAN FRANCISCO, CA / DALLAS, TX / MINNEAPOLIS, MN 1978-1985
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
CALIFORNIA STATE UNIVERSITY, LOS ANGELES, CA
MAJOR IN MANAGEMENT
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
UNIVERSITY OF MINNESOTA, MINNEAPOLIS, MN
DEGREE CONFERRED “WITH HIGH DISTINCTION”
EXPERTISE
- Sales Opportunity Diagnostics
- Profitability Improvement
- Problem Solving and Decision Making
- Interpersonal Relationship Dynamics
- Communication and Presentation Skills
- Leadership Development
- Team Building
- Succession Planning
ACTIVITIES
- Volunteer Coordinator and Venue Manager for the third largest film festival in California
- Group Facilitator and Training Leader for a non-profit health education organization; Managing Member of the committee which redesigned all programs to improve participation and effectiveness
- Producer of an independent feature film
- Treasurer and past President of Condominium Homeowners Association
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