President/CEO Resumes in US-California-San Bernardino/Palm Springs: Janet

President/CEO Resume

Contact Candidate

Name:

Janet

Location:

US-California-San Bernardino/Palm Springs

Experience:

Most Recent Job Title:

President/CEO

Objective:

I am seeking a position where my skills can be used to benefit my employer and the company team.

Resume Text:

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JANET E. COOK

2391 Sonora Rd. 760-327-7286

Palm Springs, CA 92264 760-902-3473 janetcookinps@hotmail.com

BACKGROUND

Results driven leader in business and management. Skilled in strategic planning, financial management (including not for profit), public relations, customer service, and human resource management/development. Excellent interpersonal and communication skills. Proven ability to prioritize and direct staff to increase productivity and profitability.

PROFESSIONAL EXPERIENCE

Indio Chamber of Commerce 2007-2009

Executive Director/President-CEO

Full administrative authority for a 501c6 with a staff of 5, membership of 700+ and dozens of volunteers. Daily duties included financial management, creation and execution of programs of work, human resource management/development, strategic planning, and committee/board support and member service. Chamber needed particular attention in expense control and membership value.

• Improved financial stability of Chamber by reducing expenses and finding new revenue sources

• Negotiated new contracts for key events and funding

• Created a Chamber Visitors Guide to replace outdated leaflets

• Created logs and tracking forms for membership development, business resource meetings, prospects, and job duties

• Created new job descriptions which necessitated reassigning duties and cross training, established annual performance goals and performance tracking, and re-wrote sections of Employee Handbook

Indian Wells Chamber of Commerce 2007-2007

Interim Executive Director

A primarily volunteer position which led a new 200 member organization. Duties included membership sales, financial and office management, and public relations.

• Increased income through membership and events

• Created 3 new events to provide member/community benefit

• Worked with Board to ensure adherence to non-profit laws

• Rewrote By-laws, wrote Policy and Procedures Guidelines and Volunteer Manual

• Established positive communications with City through director of marketing

Washington Mutual 2006-2007

Vice President/Small Business Relationship Manager

Provide support and training for assigned branches while managing an assigned client portfolio up to 250 customers. Responsible for cross-selling bank products while increasing customer deposits and loans

• Managed initial loading process including extensive research on clients to determine suitability for new Small Business Banking Group

• Introduced WaMu small business services to business community and financial centers

Guaranty Bank 2006-2006

Assistant Vice President/Banking Center Manager-Palm Springs

Manage all functions of a retail branch with responsibility for operational integrity, service and sales excellence. Banking center had shown negative trends in all areas for the past 18 months.

• Reorganized operations to ensure adherence to policy and procedure including labor laws

• Trained and coached to increase customer service scores and sales results.

• Stemmed runoff of personal checking accounts, reducing negative numbers by 50% within 2 months

• Instituted prospecting and outside calling program to increase results to goal

• 146% of Liquid Savings quarterly goal (#2 in region); 81% of Investment Sales quarterly goal (#3 in region)

Palm Springs Chamber of Commerce 2004- 2006

Chief Executive Officer

Full administrative authority for a 501c6 with a staff of 7, membership of 1000+ and scores of volunteers. Daily duties included financial management, creation and execution of programs of work, human resource management/development, strategic planning, and committee/board support and member service.

• Improved financial stability of Chamber by reducing expenses and increasing revenue

• Increased visibility in community resulting in enhanced image and relevancy of the Chamber

• Improved Chamber branding

• Created new employee positions, providing job descriptions for each

• Created an Employee Manual

• Developed and mentored a long term employee resulting in a promotion to sales and a significant increase in earnings

PFF Bank & Trust 1997-2004

Assistant Vice President/Branch Manager La Quinta 2000–2004

Opened de-novo branch including pre-opening marketing and business development, selection and development of staff in sales, service and Bank culture. Manage all functions of a commercial bank retail office with emphasis on service quality and business development. Duties include operational oversight, business planning to meet/exceed goals, staff development and business development.

• Core deposit growth 12% year over year

• Non-Interest business account growth 17% year over year

• Customer Service Rating achievement of third in Bank

• Net business DDA account growth 31%

Assistant Vice President/Branch Manager Palm Desert 1997-2000

Managed all functions of a commercial bank retail branch including operational oversight, business planning to meet/exceed goals, staff development and business development. Established calling program to develop business in market area including consumer and business.

• Exceeded investment referral goal

• #1 in Bank for CD growth

• Managed account growth to increase core deposits by 25% in 30 months

• Increased business accounts by 20% in 30 months

• Mentored Customer Service Officer to Branch Manager position

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