Service Manager II Resumes in US-North Carolina-Western/Asheville: Charles

Service Manager II Resume

Contact Candidate

Name:

Charles

Location:

US-North Carolina-Western/Asheville

Experience:

10+ yrs

Most Recent Job Title:

Service Manager II

Objective:

To become part of a team where my skills can be utilized for the development of the company.

Resume Text:

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MANAGEMENT PROFILE

Operations Oversight • Team Leadership & Training • Conflict & Dispute Resolution

Highly accomplished visionary with over eleven years experience in operations management, team leadership, customer service and sales, human resources, and personnel matters including workers compensation cases. Results-oriented, decisive leader with proven success in strategic thinking, problem-solving and organizational skills. Documented track record of increasing sales and profitability. Tendency to thrive in dynamic and fluid environments while remaining pragmatic and focused.

CORE COMPETENCIES

•Customer Service and Sales • Operations Management • Policy Administration

• Time Management • Strategic Business Planning • Mentoring and Coaching

• Extensive Personnel Experience • Expertise in technology • Team Management and Training

PROFESSIONAL EXPERIENCE

FED EX GROUND—Mills River, NC 2008-Present

Service Manager II (2008-Present)

Responsible for Outbound Package Sort, up to 10000 packages per night, supervise a crew of up to 20 package handlers and office staff, coordinate line haul operations, conduct training and development, interviewing and hiring, customer service, utilize equipment and technology to maximize efficiency.

HERTZ RENT A CAR – Arden, NC 1999-2007

City Manager (2004 – 2007)

Serve as City Manager for airport and suburban rent a car operations in Asheville area reporting to Michael E. Gravel, Vice President Southeast Region.

Full responsibility for bottom-line factors, including multiple branch operations vision, long-range strategic planning, impeccable levels of customer service, local and corporate business development, and coordination of 400-vehicle rental fleet. Provides cross-functional management; direct entry and mid level managers, and general oversight of up to forty-five employees. Established local sales and revenue management program. In charge of purchasing, inventory, and all financial aspects of the operation.

Sr. Station Manager (2003 – 2004)

Served as Sr. Station Manager for airport rent a car operations. Promoted to City Manager within a year.

Spearheaded vision, strategy and execution of business operations. Accountable for staffing, strategic directives and training of employees. Developed and implemented strategic marketing plans, established marketing and sales objectives, and prepared P & L forecasts.

Station Manager (1999 – 2003)

Served as Station Manager for airport rent a car operations.

Oversaw airport rent a car operations including maintaining rental fleet. Directly responsible for local and corporate business. Established positive customer relations through exemplary customer service.

Key Achievements:

• Location maintained a consistent 40% market share among five competitors.

• Cut fleet depreciation from 7% to 3% during 2005 – 2006.

• Location received recognition numerous times for sales performance among eighteen region operations.

• Recipient of Region Customer Service award for 1st quarter 2006.

FED EX GROUND - Fletcher, NC 1993 – 1999

Check In Coordinator (1998 – 1999)

Served as Check In Coordinator for package shipping company reporting to Bill Meder, Terminal Manager.

Managed a team of up to ten employees. Handled up to 6000 packages per sorting cycle. Coordinated package daily package check in. Directly responsible for maintaining accurate records and performing audits of processes.

Outbound Coordinator (1996 – 1998)

Served as Outbound Coordinator for package shipping company.

Responsible for coordinating substitute drivers during times of peak demand. Back office and administrative duties including the auditing of daily pick up and delivery records.

Package Handler (1993 – 1996)

Served as package handler for package shipping company. Promoted to coordinator position within short time period.

Responsible for loading, unloading, and sorting of multiple packages on a daily basis. Handled thousands of packages per sort.

Key Achievements:

• Promoted to coordinator position prior to receiving college degree.

• Numerous first place finishes in region dock efficiency contest.

• Received Training Excellence Award in 1997.

NORTH BUNCOMBE HIGH SCHOOL – Weaverville, NC 1991 – 1992

Assistant Varsity Boys Basketball Coach (1992)

Served as coach for high school basketball team.

Responsible for coaching, scheduling, and scouting players. Organized and supervised team functions. Assisted with team statistics, filming, and community public relations events.

Freshman Boys Basketball Coach (1991)

Served as head coach for freshman high school basketball team.

Responsible for coaching and scheduling players in accordance to goals established by varsity program. Organized all team functions, including transportation of team to and from games. Kept accurate team statistics through records and filming.

Key Achievements:

• Team finished regular season in first place, 1991.

• Responsible for coaching and mentoring 2 players who were selected to All Conference Team.

EDUCATION

Bachelor of Arts, History • University of North Carolina – Asheville, NC

Additional courses in management, accounting, marketing, and psychology.

PROFESSIONAL TRAINING

Workers Compensation Training, Accelerated Management Training, Basic Interview/Hiring Training, Front Line Leadership, New Hire Sales and Service Training, Check In Administrative Training, Tractor-trailer switcher certification.

***(August 2007-February 2008)—Carolina Art, Craft, and Hobby (Family Business)

My wife and I were looking into the possibility of taking over my parent’s business and expanding the operation online. We conducted extensive research into the particular market, but ultimately decided that it would not yield the profits that we initially anticipated.

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