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20 Yr AT&T Client Support Specialist/Asst Manager Resume
Christopher
US-Georgia
Senior Account Executive
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SENIOR ACCOUNT EXECUTIVE
PRODUCT MANAGEMENT & MARKETING – STRATEGIC PLANNING – PROFITABILITY IMPROVEMENT – REGULATORY COMPLIANCE
MARKET RESEARCH & ANALYSIS – LEADERSHIP & COLLABORATION – SYSTEMS DEVELOPMENT & IMPLEMENTATION
VENDOR SELECTION & MANAGEMENT
Results-driven and seasoned professional, with more than 14 years of verifiable experience in managing sales, prospecting new opportunities, and providing enterprise solutions. Highly-regarded for consistently exceeding all sales objectives and acquiring 300% of quota. Strong track record in identifying continuous change actions to lessen cost, enhance quality and increase margins; identifying and resolving problems proactively; controlling costs; automating systems; delivering efficiencies; and demonstrating valuable management, procedural, supervisory and communication skills, with outstanding customer service and problem solving abilities.
PROFESSIONAL EXPERIENCE
INFORMATION BUILDERS –ATLANTA, GA
SENIOR ACCOUNT EXECUTIVE 2006-2009
Highlights: Successfully brought eight new name accounts for the company in 2007 and prepared record for new name accounts. Closed the first largest deal with a $20M company for $1.2M worth of software. Surpassed 22% of $1.4M quota for accumulating $1.62M in revenue. Generated $3M pipeline within nine months.
- Prospect accounts and build up new customers across Southeast territory with business intelligence and integration solutions.
- Interpret direction of prospects and offer resolution that would help in meeting and exceeding customer expectations and further expand their business utilizing knowledge of current information.
ASTER GROUP –ATLANTA, GA
SENIOR ACCOUNT EXECUTIVE 2005-2006
Highlights: Achieved 110% of quota and developed pipeline of 300% of the established $1.2M quota. Significantly increased revenue by 300% against the prior year. Conceptualized, implemented and managed multiple marketing campaigns that produced over $1M in revenue opportunities. Closed negotiations with 14 new customers in 12 months.
- Promoted business intelligence solutions and consulting with OutlookSoft applications.
- Rendered consulting services, such as broadening the use of existing applications throughout the organization, providing custom dashboard and scorecard solutions for looking at history, and accurately forecasting with internal and external industry data.
IDEAL CONSULTING –ATLANTA, GA
SENIOR ACCOUNT EXECUTIVE 2004-2005
Highlights: Surpassed $900K of quota by 35% in a nine-month period. Designed marketing campaigns that added more than $1M in new pipeline revenue. Closed the largest consulting opportunity for more than $400K in services. Commended the highest revenue sales executive for the first year in company history.
- Dealt with Business Objects to provide business intelligence solutions, including consulting, business intelligence applications and training.
TRAQ-WIRELESS –ATLANTA, GA
SENIOR ACCOUNT EXECUTIVE 2002-2004
Highlights: Produced a pipeline of more than $1.5M within three-month period and exceeded yearly quota of $900K by 25%. Proactively added seven new customers in 2003 with $600K in revenue. Profitably increased revenue by 150% by incorporating additional offerings to existing solution. Recognized as Top producer in 2003.
- Assumed full responsibility in targeting accounts with corporate liability on cell phones and rendered resolutions that facilitated user analysis and rate plans optimization based on call detail for each user.
- Managed accounts such as LabCorp, Darden Restaurants, Ryder, Miami Dade, Home Depot, Bell South/Cingular, Cox Communications, Rinker, Shaw, Mohawk, US Foodservice, TVA, Hughes Supply, GE and Bridgestone.
HYPERION SOLUTIONS –ATLANTA, GA
MAJOR ACCOUNT MANAGER 2000-2002
Highlights: Brought 22 new customers in Kentucky and South Carolina, and surpassed annual quota of $1.6M by 18%. Consistently ranked in top 10% of sales force every year.
- Generated and managed top 65 accounts throughout Kentucky and South Carolina area, such as Tricon/Yum Brands, Brown Forman, LG&E, Lexmark, University of Kentucky, Ahold, Milliken, Toyota, Norton Healthcare, Baptist Healthcare, Humana and Kindred Healthcare.
- Led customers toward business intelligence enterprise solution to gain ability to represent and plan their business from current investments in human resources, finance, customer relationship management and ERP systems.
TIVOLI SYSTEMS/IBM –ATLANTA, GA
SALES EXECUTIVE 1998-2000
Highlights: Successfully exceeded first year quota by 110%, and established pipeline by surpassing 400% of quota during the first three months. Generated four new customers and additional revenue from existing accounts worth $1M.
- Conducted research and prospected top 25 corporations within the designated territory; identified customer needs and developed solutions, such as service desk, backup and recovery/SAN solutions, network management, software distribution, asset management, and global sign on from an enterprise management suite.
- Managed various accounts, including Cobb County, Sanmina, St. Vincent’s Hospital, Gold Kist, Ahold and Milliken.
EARLIER CAREER
DIRECT SALES MANAGER, COMPUSA CORPORATE DIRECT SALES MANAGER 1994-1998
WASHINGTON, DC | MIAMI, FL | WEST PALM BEACH, FL | TAMPA, FL | ATLANTA, GA
EDUCATION
PROGRAM IN SCIENCE IN COMPUTER SCIENCE
NORTHERN VIRGINIA COMMUNITY COLLEGE –SPRINGFIELD, VA
COMPUTER PROGRAMMING CERTIFICATE
COMPUTER LEARNING CENTER –SPRINGFIELD, VA
PROFESSIONAL TRAINING
Strategic Selling | Apex Selling
PROFESSIONAL AFFILIATIONS
Technology associates of Georgia
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