WW Market Analysis and Planning Specialist Resumes in US-New York-Rochester: Lisa

WW Market Analysis and Planning Specialist Resume

Contact Candidate

Name:

Lisa

Location:

US-New York-Rochester

Experience:

Most Recent Job Title:

WW Market Analysis and Planning Specialist

Objective:

To obtain a challenging career in the data account management and business administration field, where analytical and leadership skills would contribute directly to customer satisfaction, company growth and professional advancement.

Resume Text:

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PROFESSIONAL SUMMARY: A business professional with diverse experience in customer service, account, project & global website management, invoice administration, and data analytics integrity Extensive research, analytical and reporting background Rapid adaptor with proven abilities to quickly understand new functions & technologiesOutstanding customer service, listening and negotiating skills Skillful in managing various web platforms and customer databases Effective written and verbal communicator among internal and external audiences Improved web site user interface and content resulting in a 30% year over year site hit rate Transitioned site development to third party which resulted in an annual savings of $180K Provided training to call center personnel on systems and procedures Skilled in the use of several software applications, web platforms and corporate mainframe systems: Microsoft Word, Excel, Powerpoint, & Access, Ektron Enterprise, SAP, Oracle Sales Analyzer, Avenue CRM, and Concur CentralComprehensive processes development, documentation and implementationSuccessful project manager and liaison working with multiple business organizations; finance, legal, sales, service, marketing, and translation delivering completed results ahead of deadline\\rManagement of corporate Non Disclosure Agreement administration CAREER EXPERIENCE Eastman Kodak Company, Rochester, New York WW Market Analysis and Planning Specialist-GCG Marketing 2008–2009Consolidated a complex sales and operations process into a simpler means to generate sales forecasts and manage manufacturing inventories.Managed a global sales and operations reporting process for commercial digital printing equipment, consumables, accessories and page volumes.Data collection and roll up of forecasts, bookings, shipments and revenue recognized units; providing a clear outlook for demand, financial and commitment plans.\\r\\n Managed database of WW sales transactions providing input of sales order detail and the various phases of their journey to the installation process.\\r\\n\\r\\nGlobal Web Portal Administrator-Graphic Communications Group\\r\\nBusiness Development Services-GCG Marketing 2005 – 2008\\r\\n\\r\\nCreated, managed and continuously improved a web platform to help customers build their digital printing business. \\r\\n Collaborated with an offshore agency and colleagues to create Kodak Market Mover, a unique web platform for customers to help grow their digital printing business.\\r\\n Management of web content, user security administration, technical housekeeping and customer training. Produced various analytic reports for management displaying customer metrics and budgets.\\r\\n Partnered with marketing communications to develop new campaigns and content. \\r\\n \\r\\n Lisa M. Simonetti\\r\\n\\r\\nNexPress Solutions, LLC, Rochester, NY 2004-2005\\r\\nPricing Specialist \\r\\n\\r\\nContract management and audit order review for completeness and accuracy, suggested alternative pricing options where needed to generate revenue and deliver customer satisfaction.\\r\\n Produced confidential financial & business reports of equipment sales and service. Analyzed, relocated expenses and provided interpretation summary of reporting data. \\r\\n Created US&C price book and sales promotions keeping within corporate timelines. \\r\\n \\r\\nEastman Kodak Company, Chicago, Illinois 2000-2004 \\r\\nSales Administrator-Account Manager\\r\\n\\r\\nProduce high volume of confidential reports: market and territory analysis, market segment, forecasting, sales volume, cost of quality. Investigate and resolve discrepancies between monthly revenue report and sales forecasts. Managed motion picture film inventory center.\\r\\n The primary CRM and sales reporting contact for the US&C region of Kodak’s Motion Picture Film division. Managed user administration, provided employee training on forecasting, CRM and troubleshooting of CRM.\\r\\n Customer Master creation, revision and deletion of accounts. Coded masters for delinquencies.\\r\\n Key holder of several departmental databases, ensuring data integrity of all. \\r\\n Comprehensive process implementation and documentation on systems and related procedures. \\r\\n Systems related projects as requested, delivered ahead of schedule.\\r\\n Sales, forecasting, variance, territory, realignments and film volume reports using multiple systems. Process monthly, quarterly and annual corporate rebates for multi-million dollar customers. \\r\\n\\r\\nService Marketing Representative & Pricing Administrator 1995 – 2000\\r\\n\\r\\nEffectively managed invoice administration development, creation and implementation of specialized areas within Kodak’s Service Marketing operations. \\r\\n Investigated and resolved customer billing disputes. Identified delinquent accounts and negotiated terms for settlement. Monitored and provided reporting data on departmental billing dispute activity and invoice generation. Provided feedback to the business unit to improve operational processes. \\r\\n Responsible for business process and system readiness associated with customer billing and support procedures for multiple business units. Processed price letter requests, established service and product catalog numbers, created customer specific and standard service plans and pricing and maintained billing terms & conditions. Provided pricing and systems support to billing personnel and business unit management.\\r\\n\\r\\nADDITIONAL CAREER EXPERIENCE\\r\\n\\r\\nDistrict Customer Support Representative in an inbound customer support call center. Processed inquiries for internal and external customers utilized electronic processing of numerous transactions; customer billing disputes, parts & scheduling and field management feedback.\\r\\n\\r\\nNY State Licensed Real Estate Associate and Office Manager, assisted customers with the sale of real property. Conducted market analyses, mortgage lending pre-qualifications and explored financial lending options. Managed the daily operations of a real estate franchise. *No longer in this field or licensed.\\r\\n

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