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Samuel
US-Missouri
Sales Professional
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QUALIFICATIONS PROFILE
Dedicated, customer-focused, and results-driven professional with expertise in building consensus across diverse personal and business agendas as well as producing key deliverables within tight deadlines. Possess proven record of success in capitalizing on opportunities to provide strategic solutions to improve productivity, expand customer base, and deliver first-rate services. Possess great work ethic and outstanding ability in establishing and maintaining positive relationships with all levels of professionals within and outside the organization.
FUNCTIONAL STRENGTHS
Leadership / Management
- Proactively involved in managing all functional areas of the store, making the store three recognized for delivering high-level of customer satisfaction
- Provided primary leadership in managing staff of 80 employees worldwide while ensuring overall efficiency of work performance
- Successfully achieved both established budget and cost control goals for consecutive years
Sales
- Coordinated successful sales contests that generated a significant increase in gift certificate sales by 14 percent over the previous year
- Implemented effective sales strategies that resulted in consistent sales goals’ achievement on a weekly basis while maintaining company integrity
- Established and cultivated positive relationships with customers; performed customer satisfaction surveys and provided viable solutions to issues
- Commended for efficient performance in managing all aspects of the store and ranked top three in overall sales for three consecutive months
- Managed and ensure on-time delivery of products, from the showroom to the customer’s home, to successfully closing sales
- Applied strategic plans to promote specific cocktails and food to generate sales and increase overall productivity; monitored and managed liquor inventory to ensure proper liquor costs
Human Relations / Customer Service
- Provided assistance to individuals with disabilities and handicaps in managing their homes
- Aided disabled individuals live active and productive lives; functioned as coach for Sporting Chance and Special Olympics
- Employed strong people skills in working with VIP guests; maintained a large base of repeat clientele while ensuring utmost satisfaction
- Established rapport and supported customers based on knowledge and integrity
- Secured resources to ensure timely resolution of customers’ problems and issues
- Demonstrated knowledge of principles and processes in providing customer and personnel services
PROFESSIONAL EXPERIENCE
Springfield Cardinals, St Louis Cardinals Sports Service - Springfield and St Louis, MO
BARTENDER 2005-PRESENT
Hanks Fine Furniture - Springfield, MO
SALES ASSOCIATE 2003-2004
Lazy-Boy Furniture Gallery - Flagstaff, AZ
SALES ASSOCIATE 2002-2003
TGI Friday’s - Key West, FL
KITCHEN MANAGER / FRONT OF HOUSE MANAGER 2000-2002
Easy Living - Springfield, MO
HOME CARE PROVIDER 1997-2000
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
CONCENTRATION: Healthcare Administration
Missouri State University - Springfield, MO - 2008
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Drury University - Springfield, MO - 2005
Deans’ List and Departmental Distinction - GPA: 3.67
ASSOCIATE OF APPLIED SCIENCE IN MANAGEMENT AND MARKETING
Ozarks Technical Community College, Springfield, MO - 1999
ASSOCIATE OF APPLIED ARTS IN GENERAL STUDIES
Ozarks Technical Community College, Springfield, MO - 1999
ACTIVITIES
An Active Member of Key West sailing club participated in several fundraising events for the club
Participated in Special Olympics and Sporting Chance for several years
Part of a team at Missouri State in a International Marketing project with the University Of Birmingham
(This project was presented to Executives at HBOS (Now part of Lloyds Banking group to help find solutions to customer service issues that were occurring with interactive web page)
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